{"xsrfToken":"682bf7f6-45a3-47f6-ace9-74e9c224e879_aced1225cae0965ee6aa0472ff28c2143cac8c15_lout","branding":{"id":"12","key":"iot","name":"IOTICS Service Desk","portalBaseUrl":"/servicedesk/customer/portal/12"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cbfaf10f-f5c8-48e5-a461-ac12df451d07/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZGMyMDM5Zi0zYmRjLTQwMzAtODk0OC01YzRhY2JhYTAwOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiZmFmMTBmLWY1YzgtNDhlNS1hNDYxLWFjMTJkZjQ1MWQwNyI6WyJyZWFkIl19LCJleHAiOjE2NTY3OTcwMzMsIm5iZiI6MTY1Njc5NjQzM30.irLZQE3ToWGzGyk1t4DNOp5Wnz4HmVHdICyRSRMGpFc&client=3dc2039f-3bdc-4030-8948-5c4acbaa0091&mode=fit","logoId":"cbfaf10f-f5c8-48e5-a461-ac12df451d07","isLogoAvailable":true,"helpCenterTitle":"Welcome to IOTICS Support","sharedPortalName":"IOTICS Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to IOTICS Support","sharedPortalName":"IOTICS Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0c1ce148-3841-4f90-9c6c-a15cec06194e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZGMyMDM5Zi0zYmRjLTQwMzAtODk0OC01YzRhY2JhYTAwOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBjMWNlMTQ4LTM4NDEtNGY5MC05YzZjLWExNWNlYzA2MTk0ZSI6WyJyZWFkIl19LCJleHAiOjE2NTY3OTcwMzMsIm5iZiI6MTY1Njc5NjQzM30.Ry5jD-rY2PbKGdyr_B6Z_uyw43A-LJG_wyNmCc8L1iM&client=3dc2039f-3bdc-4030-8948-5c4acbaa0091&height=300&mode=fit","bannerMediaApiFileId":"0c1ce148-3841-4f90-9c6c-a15cec06194e","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"12","key":"iot","projectId":10090,"serviceDeskId":12,"name":"IOTICS Service Desk","description":"<p>Welcome! You can raise an IOTICS Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","onlyPortal":false,"reqTypes":[{"id":"283","name":"Post-Mortem","descriptionHtml":"","callToAction":"Post-Mortem","introHtml":"","icon":10599,"iconUrl":"https://ioticlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[],"key":""},{"id":"319","name":"Report an account problem","descriptionHtml":"","callToAction":"Report an account problem","introHtml":"","icon":10599,"iconUrl":"https://ioticlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[38],"key":""},{"id":"320","name":"Get IT help for IOTICS API","descriptionHtml":"","callToAction":"Get IT help for IOTICS API","introHtml":"<p>Get general assistance for developers using IOTICS' API.</p>","icon":10599,"iconUrl":"https://ioticlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[38],"key":""},{"id":"128","name":"Get IT help for IOTICSpace","descriptionHtml":"","callToAction":"Get IT help for IOTICSpace","introHtml":"<p>Get IT assistance for any questions or problems regarding your IOTICS User Interface.</p>","icon":10590,"iconUrl":"https://ioticlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[38],"key":""},{"id":"139","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10570,"iconUrl":"https://ioticlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[38],"key":""},{"id":"129","name":"Fix an account problem","descriptionHtml":"<p>Have you tried reading the documentation yet? <a href=\"https://docs.iotics.com/docs/getting-started-with-ioticspace\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Getting started with IoticSpace</a></p>","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10567,"iconUrl":"https://ioticlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[],"key":""},{"id":"133","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10566,"iconUrl":"https://ioticlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[38],"key":""},{"id":"137","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10576,"iconUrl":"https://ioticlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[],"key":""},{"id":"140","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10561,"iconUrl":"https://ioticlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"Common Requests"}],"orderMapping":{"38":[320,128,133,319,139],"42":[139],"41":[139],"49":[129,133],"40":[129,133],"39":[140]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ac9f4f40-3e58-3b94-83a5-0d88855546fa","appLinkName":"System Confluence","appLinkUrl":"https://ioticlabs.atlassian.net/wiki","spaceKey":"IOT","spaceName":"Iotics Service Desk","spaceUrl":"https://ioticlabs.atlassian.net/wiki/spaces/IOT","isServer":false},"labels":[],"projectKey":"IOT","serviceDeskId":12},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IOT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"IOTICS Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ioticlabs.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ioticlabs","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"682bf7f6-45a3-47f6-ace9-74e9c224e879_aced1225cae0965ee6aa0472ff28c2143cac8c15_lout","baseUrl":"https://ioticlabs.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3dc2039f-3bdc-4030-8948-5c4acbaa0091","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}